Hotels & Resorts

A seamless customer experience. Automated check-in & out, room service, food & drink digital ordering, gift cards, push notifications, feedback

Enhanced digital experience

Customers expect modern services. The bible and landline phones by the bedside table are a thing of the past. With our services you can now digitalize check-ins & -outs, room service, gift cards, vouchers, loyalty scheme, feedback, get centralized data for marketing and communication purposes.

Reduce costs

Cut off operational costs by exploring the self-ordering solution. Reduce employee costs, get rid of bulky cash registers and provide modern tools for your visitors to have enjoyable visit.

More sales

Let your customers make orders whenever they want and however they desire from various channels (app, web, kiosk..): pre-order, timed order, take away, table-, seat-, office- or home -delivery.

Increase loyalty

Competition is fierce and you want to make sure customers return to you. We have the tools to increase and maintain customer loyalty with customised loyalty programmes, stamp cards, discount vouchers, targeted marketing, and more.

Centralized data

All of the data in one platform. Cut costs from using multiple different systems that produce scattered data. We provide you with tons of information for you to run your business more successfully. Data is yours!

Hotel customer journey

1. Info

Receive timely news, benefits and offers

2. Directions

Get directions how to get to the hotel

3. Check-in

Do the check-in in advance

4. Membership

Use your membership card to get discounts or other benefits

5. Room Service

Order & pay for products or services by using the app or webordering

6. Feedback 

How was your stay? Give instant feedback or communicate  with the staff

7. Loyalty

Be first to hear about the best deals and come back to enjoy another stay

1. Info

Receive timely news, benefits and offers

2. Directions

Get directions how to get to the hotel

3. Check-in

Do the check-in in advance

4. Membership

Use your membership card to get discounts or other benefits

5. Room Service

Order & pay for products or services by using the app or webordering

6. Feedback 

How was your stay? Give instant feedback or communicate  with the staff

7. Loyalty

Be first to hear about the best deals and come back to enjoy another stay

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All in one

Powered by Yonoton is a true omnichannel platform to run your business digitally. We operate with the biggest players in the market and have built a seamless experience that ties together all of the tools that you need to successfully run your business.

Manage everything from one digital platform and get centralised data. Yonoton offers an extensive set of ready-made, battle tested features and integrations to support your requirements and wildest desires - now and in the future.

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Management console

One interface for management of various touchpoints

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App

An app that’s fully branded to your organisation. Digital ordering, payments, engagement, marketing, and loyalty programs

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PoS

An optimised point of sale experience for your staff and customers

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Kiosks

Save time and serve your customers faster than ever by deploying our self service kiosks

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Webshop

Allow your customers to purchase through an online system to maximise your revenue potential

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NFC-payments

Take advantage of new technologies by taking payments and identifying through NFC chips (wristbands, key chains, key cards, etc)

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Features

With +250 of the shelf features to choose from, you can build a service that exactly matches yours and your customer’s needs.

Room delivery

Room delivery

Your customers can order & pay for food or other services to their room straight from the app. Orders go directly to the kitchen’s or reception’s screen or printer.

Giftcards

Giftcards

Increase your customers loyalty by providing digital gift cards, loyalty schemes, stamp cards, scratch cards, vouchers, etc. Make sure customers return to your hotel.

Marketing

Marketing

Keep your customers informed by sending push notifications, offer engaging activation codes, discounts, organise raffles and competitions.

Maps

Maps

Help your customers navigate (also indoor) by providing interactive maps, wayfinding, POIs and benefit from cool marketing tools such as geofencing and geo-triggering.

Geotriggering

Geotriggering

Benefit from using geofencing and geotriggering. You can trigger automated push-notifications for your visitors: wish them welcome or ask for feedback.

NFC payments

NFC payments

Take advantage of new technologies by taking payments through NFC chips (wristbands, key cards, etc). This is especially useful in places like the spa and the pool.

Building the best hotel and resort experience with our brilliant partners

Yonoton platform was perfect for our resort, through the new application customers will be able to, for example, reserve sport activities and order food and drinks from our restaurant to rooms and so on. We can inform customers about events and current activities, and there will also be an interactive map and loyalty programs integrated into the application

Mikko Ahonen
Customer Experience Director

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